Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discount coupons and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site. FAQ - HOW TO CREATE AN ACCOUNT(SIGN-UP)
How to order
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID Step 4: Fill in the order form in . Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping Method : Selected by customer
Shipping Area : A Region.
Shipping Rate : Selected by customer
Delivery Time : 7 - 10 days
The order is shipped once your payment has been cleared. Please contact our
customer service center
if you would like to request an exchange or return on your order.
Please take into consideration that some products may take additional time for delivery and processing.
Shipping company may be different due to delivery company situation. Special regions may not be able to ship, if not, orders may be canceled .
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. The exact country-specific tariffs can be found at the respective national customs office.See IMPORT DUTIES / CUSTOMS
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if: -you receive a product different from your order; or -you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. (2) A customer service representative will be in contact to assist you by email or phone. (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.